Q: Are you a TFL Licensed Company?
Q: Are your prices fixed?
Yes, all our prices are fixed. Prices may vary if the customer adds any additional pickups or drop-offs, any waiting time or extra stops, You may also be charged for Wrong or Incorrect Vehicle Booked.
Q: Do you provide Child/Infant Seat?
Yes, we provide 1 free child seat, additional seats can be arranged at an extra cost of £5.00 per child seat.
Q: Where do I find my driver at the Airport?
Our driver will be waiting in the arrivals hall of the airport with your name board. Meeting points at each airport is available in Booking Confirmation email and also listed below.
Meeting point of each location is listed below.
Heathrow Airport Terminal 2 & Terminal 3 Terminal 4 & Terminal 5 |
Driver will be waiting by WH Smith (Stationary Shop) in the arrivals hall. Driver will be waiting by the Costa Coffee Shop in the arrivals hall. |
Gatwick Airport North Terminal & South Terminal |
Driver will be waiting by the Costa Coffee Shop in the arrivals hall. |
Luton Airport | Driver will be waiting by the Costa Coffee Shop in the arrivals hall. |
London City Airport | Driver will be waiting by WH Smith (Stationary Shop) in the arrivals hall.
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Stansted Airport | Driver will be waiting by the Costa Coffee Shop in the arrivals hall. |
Southend Airport | Driver will be waiting by the Costa Coffee Shop in the arrivals hall.
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Q: What if I cannot locate my driver?
Passenger need to call our office number (+44) 20 36691117 provided on the Confirmation email or you can find in our website.
Q: What if I wish to cancel and want a refund?
Q: Will I be charged extra if my flight is delayed or what if flight lands before the actual scheduled Landing time?
No, we track and monitor our passenger’s flight and driver will be inside the airport accordingly. Usually the driver will be inside the terminal only 30 minutes after your international flight has landed.
Q: What if I miss my flight?
Passenger needs to call our office as soon as possible So that we will not send out a driver for your booking, also passenger can reschedule the pick up without any extra cost.
Q: Are your prices quoted is per person or per Vehicle?
Prices are quoted per car, Please see car capacity for further details.